Connecting with your customers
Understand your customers: Marketing and Digital heads are time poor, and already overloaded with information. Take the time to uncover their pain points, and offer real solutions with your content.
Simplify the stack: Even the most astute data scientist has problems explaining the nuances of martech and adtech in simple, easily digestible language. Keep messaging as simple as possible, and use visuals and video in a compelling way.
Educate and inspire: If your customer doesn’t know their DMP from their CDP, it’s time to take a step back. Try webinars and masterclasses, workshops and video demos, so your customers are clear on what you offer, and how it is implemented and used in real life.
Demonstrate success: You could have the most spectacular martech/adtech product or service, but if you’re not amplifying your message across marketing, social and PR outlets, you’re invisible to prospective customers. Leverage the right channels to showcase customer case stories and build your tribe of advocates.