• AZK Media

Latest CDP insights across the APAC region

In partnership with the CDP Institute

The customer data platform (CDP) landscape in the APAC region is evolving fast. Changes in regulatory compliance, pressure to improve customer experience, and the increased need for a 'single source of truth' of customer data, means the CDP is critical within many a marketing mix.

AZK Media is passionate about helping CDP vendors and implementation partners grow in the APAC region. We're proud to partner with The CDP Institute, to provide this weekly insider on the customer data platform landscape across the APAC region. Check out the latest issue below:

Issue 27: Friday December 3

Emptying Out the Cookie Jar: Challenges and Opportunities for Marketers

The modern consumer expects truly personalised experiences on whatever touchpoint they engage with your brand. Challenge accepted. They want this complemented by heightened privacy, tighter data controls and the right to have the information erased with the click of a button. Read more

Gathering customer data effectively to create great customer experiences

The secret to using data for fantastic customer experiences is being able to engage customers not merely spy on them. Read more

Zeotap Launches on Google Cloud Marketplace

Zeotap, the next-gen Customer Data Platform (CDP), announced its availability on Google Cloud Marketplace. Read more

Issue 26: Friday November 26

How GameDay is using data-driven insights to pursue customer growth

Sports technology platform provider talks through the data intelligence and analytics approach that's helping it to improve internal commercial reporting as well as new and existing customer opportunities. Read more

Simpro raises $350M as demand grows for field service automation software

Simpro, a field service management software company based in Brisbane, Australia, today announced that it raised $350 million from K1 Investment Management with participation from existing investor Level Equity, the new funding brings Simpro’s total capital raised to nearly $400 million. Read more

CommBank launches shopping apps Little Birdie and Cheddar as retail “land grab” continues

The Commonwealth Bank of Australia is going hard on retail with the unveiling of AI-enabled ‘brand discovery and deals’ app Cheddar in the same week as the launch of in-app shopping platform Little Birdie. Read more

The pandemic accelerated online retailers’ need for customer data, and platforms like Shopify and TikTok made it easier to acquire

As COVID-19 restrictions slowly lifted over the past year, retailers realised that consumer shopping habits created in lockdown were here to stay. Read more

Issue 25: Friday November 19

Billy Loizou and Miles Toolin: Customer Engagements and Loyalty Trends for 2022

In this insights and trends piece, Cheetah Digital’s Billy Loizou, VP go to market APAC and Miles Toolin, principal solution consultant, unpack the key innovations and trends driving customer engagement, loyalty and retention for the year ahead. Read more

ForgeRock to Aid Australia’s Reopening of Its International Borders

The ForgeRock Identity and Access Management (IAM) platform will be used to support the delivery of Australia’s new application for Digital Passenger Declaration (DPD) cards to accelerate the safe reopening of its borders to vaccinated citizens, followed by international travellers post-pandemic. Read more

Australian customers shortchanged on data access as open banking falters

Nearly one in every three Australian mid-tier credit unions, building societies and other institutions do not comply with open banking, while others that are compliant on paper have systems that do not work in practice. Read more

Issue 24: Friday November 12

Cricket Australia and TEG agree on world-first data partnership

Ticketek-owner TEG and Cricket Australia have announced a world first by merging fan data across ticketing, membership, merchandise and participation to create a comprehensive understanding of engagement, buying behaviour and grassroots involvement in the sport of cricket. Read more

Sysdig launches DevOps SaaS offering in A/NZ region

Sysdig has officially launched its Software-as-a-Service (SaaS) offering in Australia and New Zealand. Read more

Clearview AI told it broke Australia's privacy law, ordered to delete data

After Canada, now Australia has found that controversial facial recognition company, Clearview AI, broke national privacy laws when it covertly collected citizens’ facial biometrics and incorporated them into its AI-powered identity matching service — which it sells to law enforcement agencies and others. Read more

Zendesk moves into customer experience data with $4.13B SurveyMonkey deal

When Zendesk announced it was acquiring Momentive Global Inc for $4.13 billion last week, it might have felt like a steep price to pay, but it seems that companies are willing to pay a high price to understand what users and customers are thinking. Read more

Issue 23: Friday November 5

App development services underpin digital transformation push

The ongoing COVID-19 pandemic has seen application development services support the push for digital transformation projects, new research has claimed. Read more

AWS to open cloud region in New Zealand

Amazon Web Services (AWS) will open its first data centre and cloud region in New Zealand by 2024 as it continues to spread its wings in key Asia-Pacific markets. Read more

Businesses struggling to unify data assets for customer engagement

A new study from Hazelcast has revealed 8 in 10 (79%) of retail and financial services companies struggle to harness real-time data and combine it with historical data to gain better insights for engaging customers. Read more

Issue 22: Friday October 29

Salsify acquires SKUvantage to expand its Commerce Experience Management network to Australia

Salsify, the Commerce Experience Management platform has acquired SKUvantage to help retailers, distributors, and manufacturers deliver engaging digital product content to buyers, with less time, cost, and effort. Read more

Lacework and Snowflake partner, bring data into the security conversation

The partnership sees Lacework data available in the Snowflake Data Cloud, enabling organisations to analyse and report on risk and threats across their cloud and container environments. Read more

Australia's Housing Industry Association modernises DXP with Sitecore

Housing Industry Association (HIA), the largest residential building organisation in Australia, has partnered with award-winning Platinum Sitecore Implementation Partner, Switch, to overhaul its suite of web-based content platforms and provide a connected digital experience to its 20,000+ member businesses across the country. Read more

Issue 21: Friday October 22

Cloudera: CDP Public Cloud Regional Control Plane is Now Available in Australia and Europe

CDP Public Cloud Regional Control Plane is now available in Australia and Europe. This addition will extend CDP Hybrid capabilities to customers in industries with strict data protection requirements by allowing them to govern their data entirely in-region. Read more

Splunk launches updated partner program

Software company Splunk is launching a significant update to its partner program today, including rebranding the program as the “Splunk Partnerverse”. Read more

A decade's worth of digital helped Purebaby grow through lockdowns

A decade's worth of digital development ensured Purebaby, Australia's largest independent babywear brand was able to adjust and grow during the huge shift to digital consumption forced upon retailers by the COVID disruption. Read more

Issue 20: Friday October 15

Australian Pharmaceutical Industries turns to Google Cloud to modernise its data platform

Australian Pharmaceutical Industries (API) has announced it is turning to Google Cloud as part of plans to leverage data, machine learning, and AI to personalise the customer journey. Read more

85% of Australians concerned about data privacy

The majority of Australians are concerned about data privacy, with 50 per cent stating companies are requesting too much personal information, according to new research by Toluna, a leading consumer intelligence platform. Read more

Perth Airport to 'connect the dots' on flyers

Perth Airport is implementing a range of digital technologies to simplify the customer experience when passing through its facilities, while also helping the operator to better understand the breadth of customer interactions. Read more

Cheetah Digital announces lineup for 2021 Signals Conference

The fourth annual event will feature keynote addresses from Lauren Bush Lauren as well as a selection of speakers from Arsenal Football Club, Bloomin Brands, Del Taco, GSK, Renault, The North Face, Torchy’s Tacos, Vans and more. Read more

Issue 19: Friday October 8

Ad tech companies get creative with cookie communications

Ad tech and martech companies are using humorous brand creative to talk about a future beyond third-party cookies. Read more

Capgemini identifies six focus areas for CMOs looking to develop data-driven teams

The rapid growth in ecommerce during the pandemic has heightened the need for real-time insights to accommodate fast-changing customer behaviour. Read more

Australia’s COVIDSafe app cost taxpayers $9 million

A parliamentary inquiry has heard the government’s COVIDSafe app has now cost taxpayers more than $9m despite being rarely used to assist contract tracers in their efforts. Read more

Issue 18: Friday October 1

Data: the key to unlocking loyalty success for Australians

Loyalty programs have evolved significantly, from the simple ‘stamp card’ days to now becoming exciting, dynamic, multifaceted and interactive rewards programs customers love. In fact, according to a Point of Loyalty report, 68% of Australians say that the loyalty program they belong to enhances their brand experience. Read more

Trend Micro launches Cloud One data centre in Sydney

Trend Micro has officially launched its Trend Micro Cloud One regional data centre in Sydney, with the intention of helping to uphold data sovereignty and safeguard data privacy in Australia. Read more

SugarCRM enables data residency for ANZ customers

SugarCRM is enabling full data residency in Australia to allow customer data to be stored in-country for local users. Read more

Issue 17: Friday September 24

Female leaders in Australia discuss the importance of women in technology

For National Coding Week in Australia, Elsa Gonzalez, Senior Solution Architect at Cheetah Digital discusses why it is important for organisations to shift their mindset from ‘tech being a predominantly male industry’ to it being about ‘people who enjoy solving problems’. Read more

How Twilio Transforms Customer Engagement For Businesses In Australia

The series of lockdowns that ensued has disrupted business operations, putting tremendous pressure on such vital services as customer engagement. Read more

Diversity and inclusion is a CX opportunity but change must start at the top

Beyond the campaigns and virtue signalling, there is an opportunity in corporate Australia to create more diverse and inclusive customer experiences, but it must start in the boardroom. Read more

How to deliver digital excellence for the personalised experiences consumers now crave

With a choice in the marketplace growing exponentially, organisations must be prepared to pivot their approach when it comes to engaging with customers and employees. Read more

Register for Cheetah Digital Signals

Register here for the award-winning content series that kicks off on October 6 where thought leaders will help marketers help humanise their engagement with customers. Read more

Issue 16: Friday September 17

Customer Data Platform Market worth $15.3 billion by 2026

According to a new market research report the Customer Data Platform Market size to grow from USD 3.5 billion in 2021 to USD 15.3 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 34.6% during the forecast period. Read more

How Aussie brands can convert anonymous users into loyal customers

For every brand offering any type of product, there are a hundred others offering the same thing. Just step into the supermarket and look at how many different types of laundry detergent there are. The prices don’t vary much, making it even more difficult for customers to make decisions. Read more

T2 enhances customer experience with order management platform

Tea retailer T2 Tea, in collaboration with eCommerce and digital consulting specialists Amblique, has selected Fluent Order Management, the distributed Order Management System (OMS) from Fluent Commerce, to enhance in-store and online customer experience. Read more

Issue 15: Friday September 10

Aussie BNPL Zip acquires South African payment platform

Australian buy now, pay later company Zip this week acquired South Africa-based BNPL player Payflex for an undisclosed amount. Read more

How this Australian B2B marketer is looking to harness data to connect the marketing-sales dots

Ever-sophisticated use of intent data and predictive intelligence, along with a stronger emphasis on marketing’s contribution to revenue, are firmly in the sights of Boomi’s marketing chief as she looks to fuel growth at the tech vendor. Read more

Big tech faces tough new laws under ACCC plan

Apple, Google, Facebook and other big tech companies are facing tough new regulations in Australia to rein in their anti-competitive behaviour. Read more

Issue 14: Friday September 3

Unleashing the power of retail loyalty: Who is getting it right?

With the pandemic forcing many retailers to shift online, the digital transformation of the retail experience has never been more urgent. Read more.

iSelect pins growth strategy on Consumer Data Right

ASX-listed comparison site details plans to capitalise on the Open Energy initiative driven by the CDR legislation. Read more.

How Zendesk is gearing up for growth in APAC

Zendesk has its eye on Japan and the enterprise segment while building up its partner ecosystem to grow its business in the Asia-Pacific region. Read more.

Register for an all-female webinar, hosted by Cheetah Digital

The panel, Marketing State of Play: Leadership Material will be held on Wednesday September 8. Panellists will discuss the current state of play in marketing, the challenges and success that come from MarTech and digital adoption, giving insight on how to best make the leap into the new era of digital. Register here.

Issue 13: Friday August 27 2021

Read the State of the CMO 2021 report from CMO Australia

CMO’s State of the CMO is an annual industry research initiative aimed at gauging how Australian marketing leadership is evolving both in terms of functional role, as well as contribution to business. Read more

More than a letter: Why an EDP is more than a CDP

Every marketing technology platform out there promises this end result. One especially, the Customer Data Platform (CDP), has been hailed as the “brain” of marketing technology platforms but marketers tend to overlook an EDP. Read more

Twilio Segment adds developer toolkit to customer data platform

Twilio Segment is bringing a new developer toolkit to market which aims to build on its customer data platform and help users customise their customer data stacks. Read more

Issue 12: Friday August 20 2021

Building best-in-class personalisation: Tabcorp's bold bet

Marketing, customer and product leader details the personalisation technology investments that are helping the Aussie brand not just engage in better odds with customers but to also go bigger than the bet. Read more

News Corp Australia appoints data strategy director

News Corp Australia has appointed Louise Cooper to the new role of director of data strategy & management to lead the company’s enterprise-wide data strategy. Read more

Report: Customer engagement is more difficult in the Covid era

Salesforce's State of Marketing report finds optimism amid challenges of meeting customer expectations and masses of data. Read more

Kmart Australia changes the make-up of its data platform

Kmart Australia has swapped out several core AWS components powering the retailer’s ‘next generation’ data platform and replaced them with a combination of Snowflake and Microsoft Power BI. Read more

Issue 11: Friday August 13 2021

Dovetail Raises $5 Million AUD to Empower Organizations to Innovate Faster With All Customer Research Housed in One Central Location

Dovetail, a Sydney-based software company that enables teams to make better decisions through deep customer understanding, today announced that it has raised $5 million AUD to further scale the reach of its customer research platform. Read more

How Aussie activewear brand Ryderwear is building its omnichannel marketing orchestration engine

More than 30 per cent increase in revenue off email marketing, lifts in customer lifetime value and omnichannel marketing are wins from a marketing and customer technology investment. Read more

Citi Australia Launches BNPL Tool Spot

Citi Australia is getting into the buy now, pay later (BNPL) market with its new product called Spot, which is being issued by company subsidiary Diners and will officially launch in October. Read more

Issue 10: Friday August 6 2021

Square to buy ‘buy now, pay later’ giant Afterpay in $29B deal

Square announced today that it is acquiring Australian buy now, pay later giant Afterpay in a $29 billion all-stock deal. Read more.

The Age of Agility: LinkedIn’s B2B Technology Buying Survey - APAC Report

LinkedIn has published the latest edition of its annual survey of B2B technology buyers, which looks at key industry trends in APAC and notes in order to help tech marketers maximise their performance and outreach. Read more.

Report: Over 36.3% of Australia’s Top Companies Had An Open Data Leak in 2021

UpGuard, the third-party risk and attack surface management platform, today released the ASX 200 Security Report, an analysis of the data security of the top 200 companies in Australia. Read more.

Issue 9: Friday 30 July 2021

How a digital assistant is fuelling Tourism Australia's content and consumer insights trajectory

Australian tourism body explains the process of rolling out its AI chatbot capability and the internal and consumer benefits it's triggering. Read more.

Why graph data platforms are crucial to ANZ telco success

Telecommunications is all about connections, but tech teams are seeing a steep rise in service complexity. As a result, it’s becoming harder for IT to manage increasingly complex network structures, diverse products and bundles while ensuring high levels of customer satisfaction and retention. Read more.

InterSystems named leader in multimodel data platforms

Data technology provider InterSystems has been recognised as a leader in multimodel data platforms by research firm Forrester. Read more.

Australia Post overhauling event management platform to improve parcel tracking

Australia Post has said it is overhauling its event management platform to further improve parcel tracking through its warehouses. Read more.

Issue 8: Friday 23 July 2021

10 ViacomCBS teams up with LiveRamp for fresh advertiser data collaborations

10 Viacom CBS has joined forces with LiveRamp to allow advertisers to connect first-party data with the media company’s audiences and improve insights when executing and reporting on BVOD and digital campaigns. Read more.

PwC Australia drives its digital and data transformation deeper

Jacqui Visch is PWC's new chief digital and information officer, who discusses her new role and remit at the firm, what the next transformation “horizon” looks like, and opportunities to leverage the global PwC ‘network’ to drive change in the local operations. Read more.

Extracting maximum meaning from data science

As the amount of digital data in the world continues to grow exponentially, extracting meaning from it is becoming an increasingly challenging task, says Peter O’Connor, Vice President – Sales, Asia Pacific, Snowflake. Read more.

Publicis acquires Australia-based CitrusAd

Global advertising company Publicis Groupe is on the acquisition trail, picking up Australian-based software as a service platform CitrusAd which helps retailers sell digital advertising to brands. Read more.

Issue 7: Friday 16 July 2021

Organisations increasing CX investments must also combat privacy and security — IDC

As a result of the COVID-19 pandemic, many organisations are making new customer experience (CX) investments, particularly in data management and customer data platforms, to generate greater value out of customer data, improve resiliency, and accelerate growth, IDC says. Read more.

Customer Data Platform Software Market 2021 International Growth Scenario with Future Developments by 2028

The increasing spending for marketing and advertisement operations by organizations is one of the prime factors bolstering the customer data platform software market. However, data privacy laws are hampering the growth of the market. Read more.

NewView Capital leads $22.3M Series B in Australian telehealth platform Eucalyptus

Telehealth platform Eucalyptus raised a $22.3 million Series B round of funding to build a digital health portfolio for primary care in Australia. Read more.

Aussie fuel brand Ampol adopts Boomi’s platform to overhaul its digital capabilities and cut its integration cost

Ampol is leveraging the Boomi AtomSphere platform to drive agility and speed to market for critical business projects, Boomi announces. Read more.


Issue 6: Friday 9 July 2021

FutureProof Retail Expands to Australia With First Unattended Scan & Go Store

Wolki Farm in Australia has opened its first unattended store with Scan & Go from FutureProof Retail. Read more.

Pathmatics expands global footprint with Australia and New Zealand launch

Pathmatics, the digital marketing intelligence platform used by the likes of Nestle, MediaCom, Target, and Reddit, today announced its expansion into the Australian and New Zealand markets. Read more.

Cricket Australia and Dialpad Team Up for Best-in-Class Fan Experience

Dialpad, the industry leader in AI-powered communication and collaboration, announced Cricket Australia selected Dialpad’s Cloud Contact Center to improve its customer and fan experience. Read more.

The growth mandate: How marketers are facing up to the pressures of marketing-led growth

How can marketers begin to better utilise their marketing performance data to engage customers and drive growth? To answer those questions and more, Salesforce has surveyed 1,050 decision-making marketers across Australia, the US, UK, France, Germany, Japan and Singapore. Read more.

Issue 5: Friday 2 July 2021

Talend Extends APAC Presence with Cloud Data Infrastructure in Australia to Serve Customer Growth

Talend, a global leader in data integration and data integrity, today announced the opening of its newest regional cloud data infrastructure in Australia to support Talend’s expansion and growth in the Asia Pacific. Read more.

Adobe Unveils New Personalisation Capabilities in Adobe Experience Cloud

The new capabilities in Adobe Experience Cloud will help brands across all industries, including retailers, succeed in their first-party data strategies to deliver more personalised customer experiences at scale, and effectively prepare for peak sales periods, including the festive shopping season. Read more.

Using data to restore confidence in Aussie retailers

Forward looking retailers are evolving their in-store digital capabilities to create smarter stores and cater to this demand shift by automating store occupancy and monitoring social distancing compliance. Read more.

TAB Data Driven Marketing Earns Adobe Experience Maker Recognition

Tabcorp’s successful pivot to personalised data-driven marketing to customers of its TAB brand has been recognised with the team behind it named the Adobe Experience Maker Team of the Year for Asia Pacific region. Read more.

Automation Gives Competitive Edge to APAC Financial Services Firms

The majority of Asia Pacific (APAC) financial services firms say automation delivers competitive advantage, according to new research commissioned by Appian in collaboration with Longitude. Read more.

Issue 4: Friday 25 June 2021

KKR to Invest in Leading ANZ Edtech Company Education Perfect

Leading Australian and New Zealand education technology company Education Perfect, global investment firm KKR, and Australia-based private equity firm Five V Capital announced the signing of definitive agreements pursuant to which KKR will acquire a majority stake in the Company. Read more here.

The race to continue tracking

Third-party cookies have been critical to online advertising, credited with fueling its growth over the years, so their demise has been described as the most significant shakeup the industry has seen. Read more here.

ServiceRocket and Digital.ai working together in ANZ

Services delivery specialist ServiceRocket and value stream management provider Digital.ai are working together in Australia and New Zealand to help enterprises successfully scale and optimise software delivery. Learn more here.

AU-based Ultra Commerce buys out NZ firm Vesta eCommerce

Australian firm Ultra Commerce has struck an acquisition deal with New Zealand’s Vesta eCommerce, which will see the two companies come together to create a new, integrated eCommerce platform. Read more here.

Issue 3: Friday, 17 June 2021

Twilio Claims “First Customer Journey Builder For The New Digital Era”

Twilio Segment has launched Journeys, a new product built on the Segment CDP which allows marketers to easily build sophisticated customer journeys and orchestrate personalisation at scale. Read more here.

Report: CDP adoption hampered by data maturity

A lack of data maturity and actionability is hampering utilisation of customer data platforms (CDPs), a new joint study by Epsilon, Adobe and Publicis Groupe and conducted by Forrester Consulting has found. Read more here.

How Canstar is building out its CDP strategy

Building out a unified view of customers and creating increasingly personalised experiences is firmly in the sites of Australian finance and consumer products comparison website, Canstar, due to adoption of a customer data platform (CDP). Read more here.

Bunnings looks to level up insights with new enterprise data platform

Bunnings is planning to use a new enterprise data platform that offers a greater “level of insight” to improve its customer experience and make smarter business decisions. Read more here.

Singapore e-commerce aggregator eyes interoperability across APAC marketplaces

Singapore-based Rainforest will look to buy fast-growing brands that sell on Asian e-commerce platforms and build tools to help them centrally manage their transactions across these different marketplaces. Read more here.

Issue 2: Friday, 11 June 2021

Commbank Shifts to Google Ad Stack as Adobe Changes Ad Cloud Focus

The sunsetting of third-party cookies renders data management platforms (DMPs) largely obsolete, sparking broader confusion and concern over tech stacks and the application of CDPs. Read more here.

Harris Scarfe invests in customer data platform

Melbourne-quartered retailer Harris Scarfe has implemented a data platform to create a single view of customers and bring personalisation to its marketing. Read more here.

Customer loyalty set to transform in New Zealand

What New Zealand credit card loyalty managers have been fearing for years finally happened at the start of May. The regulator cut the value of their credit card loyalty points in half. The useful news is that there’s a specialist loyalty or customer experience solution for any customer offering. Simon Rowles reports technology and solutions are not the challenge. Picking the right customer strategy to navigate the coming changes is where winners and losers will be decided. Read more here.

Sinch to acquire MessageMedia, accelerating growth with SMEs

Sinch has entered into a definitive agreement to acquire MessageMedia, a leader in mobile messaging solutions for SMEs in the United States and Australia, New Zealand, and Europe. Sinch will pay a total enterprise value of USD 1.3 billion, with a total cash consideration of USD 1.1 billion and 1,128,487 new shares in Sinch. Read more here.

Issue 1: Friday, 4 June 2021

Sitecore buys ecommerce and AI-powered CDP firms, bids to dethrone Adobe, calls out bad martech

Digital experience platform raids $1.2bn raised in January to make double martech swoop. CEO Steve Tzikakis says Sitecore aims to prove wrong those predicting marketers will abandon personalisation efforts. Read more here.

Want to grow your CDP in the APAC region? Experts reveal key insights

The marketing technology landscape is fiercely competitive, so how can you stand out from the crowd? Experts discuss how to grow your